WELCOME TO ROYAL ANTIQUE JEWELRY

Shipping & Returns

Antique Jewellery Group
England: 0333 700 4500 or 0781 6444 256
Email:
enquiries@antiquejewellerygroup.co.uk
Web:
www.antiquejewellerygroup.co.uk

        ROYAL MAIL SPECIAL DELIVERY
  • Postage within the UK is £10.00
  • Postage outside of the UK ( Europe ) is £15.00
  • Postage to all other Destinations (America, Australia, New Zealand, Japan, China, and all other Far Eastern Countries) is £20.00


        FEDEX
  • FEDEX to Europe and America is £80
  • FEDEX to all other destinations is £100

All our items are Gift Wrapped with Insurance.

  • Goods will be shipped within 48 hours upon clearance of payment
  • We ship 5 days a week
  • Please note that we will only post items to the address listed with PayPal

It is our policy not to ship to Indonesia or use any Escrow Service.


RETURNS & REFUNDS
As this purchase has been made through the distance selling regulations you are entitled by law to cancel this order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.

If for any reason you are not happy with your purchase we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 14 days after you have received the item.

Items must be returned fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include your sales receipt.

Returns or credits will be processed within 14 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.

Return postage will be paid by the buyer.

Please note that we will only post items to the address listed with PayPal.

International returns will need to be clearly marked as a returned goods. Country of origin UK. Failure to do so will result in an import duty charge, which will be deducted from any refund amount.

All items are sent by Royal Mail Special Delivery or Royal Mail International Signed For. In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.

MISREPRESENTATION
Unless otherwise stated, any sizing and colour assessments attributed to diamonds and coloured gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount.

We will not consider the opinion of any other 3rd party.
Should you feel that your item has been misrepresented then please return the item within 14 days and we will pay for an independent assessment to be carried out by a qualified and experienced gemmologist / antique jewellery expert.

Any unauthorised testing will result in no refunds being made under any circumstances.

If the item has been proven to be misrepresented you will receive a full refund and your shipping costs refunded.

CONTACT DETAILS
Once an order is in place we will provide you with full contact details and address for correspondence.

Our Registered Office address is:-
The Antique Jewellery Group
C/O CWR
20 Mannin Way
Lancaster Business Park
Caton Road
Lancaster
Lancashire
England
LA1 3SW

Telephone : England 0333 700 4500 or 0781 6444 256